Active Surveys
Measure satisfaction levels and increase your knowledge about customers, employees and partners.BySide Active Surveys is an advanced solution for creating web and/or voice (phone) surveys and polls in a simple, intuitive and flexible way.
By collecting extra information, the solution enriches your knowledge about customers, employees and partners, targets them and measures their levels of satisfaction, opinion, attitude and motivation (Enterprise Feedback Management).
Surveys and polls help you promote your brand through dialogue and engagement, by understanding and knowing the feelings of the audience involved.
BySide Active Surveys, among other things, enables the following:
- Creation of voice (phone) and/or web surveys and polls;
- Survey creation with advanced management of complex dependencies;
- Submit online surveys targeted at specific areas of your site and according to the user’s profile, behaviour and actions;
- Analyze customers’ perception of your products and services through mini-surveys;
- Automatic information gathering through sales opinion, training, certification and performance assessment;
- Identify challenges and trends, allowing you to create actions to increase conversions;
- Develop market research;
- Generate detailed reports in real time allowing you to have an immediate perception about the results;
- Simple and immediate integration with any Web site and with any Content Manager (CMS), with no need for the intervention of your IT department;